Privacy Policy

Last updated: October 26, 2026

This policy explains what information RelyTide ("we," "us") collects on relytide.com, how we use it, and the choices you have. RelyTide is an AI-powered property management platform operated by HNY Creative LLC. This policy covers this site, which is our marketing and early-access page, and the RelyTide text-messaging (SMS) service described below.

Information we collect

Information you give us. When you join the waitlist or request early access, we collect the email address you submit and any related campaign attribution (for example, the marketing link you arrived from).
Usage and device information. With your consent, our analytics and advertising tools collect standard information such as pages viewed, approximate location, device and browser type, and how you reached the site.
Cookies and similar technologies. With your consent, we and our providers set cookies to measure site performance and advertising effectiveness.

Consent and your choices

We use Google Consent Mode. Analytics and advertising cookies are off by default until you choose "Accept" in the cookie banner. If you decline, we do not set those cookies, and our providers receive only limited, cookieless signals. You can change your mind at any time by clearing your browser storage for this site, which brings the banner back.

How we use information

To contact you about early access and product updates you requested.
To understand how visitors find and use the site so we can improve it.
To measure the performance of our marketing and advertising.

We do not sell your personal information.

Text messaging (SMS)

Residents, owners, and association members of properties that use RelyTide can text their building's RelyTide phone number to report maintenance issues and ask questions about their property. Your building manager adds your mobile number when setting up your account, and you start the conversation by texting us.

What we collect. Your mobile phone number, the content of the messages and photos you send, and delivery information such as the time a message was sent or received.
How we use it. To identify you as a resident of your property, answer your questions, create and update maintenance requests, and send you replies and status updates about requests you made. Replies are written by an AI assistant: the content of your messages and photos is sent to Google's Gemini AI service to understand your request and draft a reply. We do not send marketing or promotional text messages.
Who can see it. Your building manager and the property's authorized staff can see your messages and maintenance requests. We store your phone number encrypted.
No sharing for marketing. We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages.
Frequency and cost. Message frequency varies and depends on how often you text us and on updates to your requests. Message and data rates may apply.
Opting out and help. Reply STOP at any time to stop receiving texts, and HELP for help. You can also email hello@relytide.com. After you reply STOP we will send one confirmation and no further messages. Reply START to resume. Carriers are not liable for delayed or undelivered messages.

Service providers

We share limited information with providers who help us operate the site and the service, including Google (Google Analytics and Google Ads) for analytics and advertising measurement and Google Gemini to process the content of text messages and photos and generate replies, Twilio to send and receive text messages, and our email and hosting providers. These providers process information on our behalf under their own terms. You can review Google's practices at policies.google.com/privacy.

Data retention

We keep waitlist and contact information for as long as needed to respond to your interest and operate our early-access program, unless you ask us to delete it. Analytics data is retained according to our providers' standard retention settings.

If you sign up for a building in the RelyTide app, the building's manager reviews your request. We remove your name, email address and phone number from the request 90 days after it is approved or declined, or 90 days after you last submitted it if nobody reviews it. If you are approved, your details stay on your RelyTide account until you delete your account in the app or ask us to delete them. We keep a one-way code made from your email address so we can recognise a repeat request; it cannot be turned back into the address.

Your rights

You can delete your RelyTide account at any time in the app: open the menu and tap Delete account. Deletion happens right away. We remove your name, email address and phone number, delete your Assistant chats, your sign-in and the devices registered for notifications, and end your access to every building. Maintenance requests you reported, and the messages about them, stay with the building so its manager can finish the work and keep a record of it; they are shown as reported by "Deleted user". If you opted out of text messages, we keep that opt-out for your phone number so we never text it again.

You may ask us to access, correct, or delete the personal information we hold about you. To make a request, email hello@relytide.com and we will respond within a reasonable time.

Children

This site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy as the product and our practices evolve. When we do, we will revise the "Last updated" date above.

Contact

Questions about this policy? Email hello@relytide.com.

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